[Credit: This post refers to a book by Patrick Lencioni, one of the most influencial books I have read in my life. From Wikipedia: ‘The Five Dysfunctions of a Team is a bestselling business book by consultant and speaker Patrick Lencioni. It describes the many pitfalls that teams face as they seek to “row together”‘]
In my last post about characteristics of high-performance teams, I discussed the tenets of high-performance teams (as given by The Wisdom of Teams). In this post, I want to discuss the characteristics of a dysfunctional team, as defined by The five dysfunctions of a team, a fable about a dysfunctional leadership team, and compare and contrast them with tenets of a high-performance team where I can.
Here are the five dysfunctions of a team (from Wikipedia article about the book):
- Absence of Trust: Trust is critical in building a high-performance team and lack of trust is very visible in a dysfunctional team. Most telltale sign of lack of trust is that no one would bring up any issue/problems which will show him/her weak or vulnerable. ‘Having the guard on all the time’ is a characteristic of a team member in a dysfunctional team. I remember my experience with a leadership team; even though the project was in very bad shape, the manager in charge would always talk about great things the team was accomplishing and any uttering by other team members to the contrary was termed by the leader as ‘lack of team work’! Needless to say, there was no trust in the team.
- Fear of Conflict: Fear of conflict means that conversation and feedback cannot be candid and difficult questions can’t be asked, because they can give rise to conflicts. This in turn happens because lack of trust causes people to suspect the motive of the person doing the questioning/commenting and it becomes a personal matter rather than team’s. Continue reading