Two real stories, one long and one short, and an observation on how you can learn product management from city administration. Story 1: Caring about
Managing Product experience requires asking 3 questions: Are you seeing enough? Are you capturing what you see? Are you making good decisions based on on captured information? My take on how to give good answers to these.
In my last post Experiencing the product, or productizing the experience?, I talked about my experience with SiteZ and how their overall experience left much to